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Return

RETURN

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Products are subject to exchange and return if their presentation is not broken, there are no traces of wear, and dirt, product labels are preserved.

The return is made at the expense of the Buyer.

Please inform the manager of the convenient return method for you and specify your email address. The manager will send you a return application form.

RETURNING ONLINE ORDER TO OFFLINE BOUTIQUE FRESH DRESS

You have 7 days after receiving your online order to return the product to the offline store. In accordance with clause 21 of the Decree of the Government of the Russian Federation of September 27, 2007 N 612 "On approval of the Rules for the sale of goods by remote means".

Pack your items in a bag and box and include a return statement.
Refund methods:
- when paying for the order in cash to the courier, a refund is made only to the Buyer's Bank account, which is indicated in the return form;
- in case of non-cash payment, it is made directly to the account from which the payment was made.

After the return is approved, we will transfer the funds to the card or bank account within 1 to 3 banking days, for this you need to fill in the full details for the transfer of funds in the return application. In case of problems with the passage of the payment, we will contact you to clarify the details. Please note that the refund depends on the speed of processing the transaction by your Bank and can take up to 30 banking days.

SELF SENDING

You can make a return within 7 days after receiving the goods. In accordance with clause 21 of the Decree of the Government of the Russian Federation of September 27, 2007 N 612 "On approval of the Rules for the sale of goods by remote means"

Please attach a return request form to the item. Pack all items for return in the package and box in which the order was received.
Send the parcel by any courier company (CDEK, KSE) to the address: 115172, Russia, Moscow, Kotelnicheskaya embankment, 31, to the name of "Vladykina E.P.", contact phone number +79260179089. Self-service charges are not refundable.

Return mailing address:

Moscow, Biryulevskaya street 49, bld. 2, apt. 323
Post index: 115372
Repina Anna Alekseevna
+7 (903) 006-39-81
Departure on demand.

Contact the manager with whom you placed the order and provide the track number and the name of the transport company.
After receiving and verifying the return, we will transfer the funds to the card or bank account within 3 to 5 business days, for this you must fill in the full details for the transfer of funds in the return application. In case of problems with the passage of the payment, we will contact you to clarify the details. Please note that the refund depends on the speed of processing the transaction by your Bank and can take up to 30 banking days.

Refunds are made minus the shipping amount.

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